Frequently Asked Questions

When you go to checkout, there will be an option to apply any discounts or voucher codes.

No we do not use palm oil in any of our products. We only source the kindest ingredients from trusted suppliers who don't practice unethical or cruel methods of farming. 

Yes, all of our products are vegan and cruelty-free. We certify that all of our products are not tested on animals and contain no animal-sourced ingredients.

All of our products are suitable for all skin types, especially sensitive skin, because we use natural, organic ingredients. If you are still unsure you can get in touch with our customer services team at customerservice@londonpr.com and we can offer you a sample of one of the products to try to see if it will work for you.

If you would like to return your order, please check our 'Returns Policy' HERE 

If you have received the wrong product, please contact us at customerservices@londonorganic.com or call us on 02081506356 as soon as possible.

If an item has arrived broken or damaged, please take a photo of it immediately and send it to customerservices@londonorganic.com or call us on 02081506356 and we will make every effort to replace your order or refund you

We deliver worldwide, however if you are located outside of the UK there will be an additional fee.

Please contact us at customerservices@londonorganic.com or call us on 02081506356 and reference your order number. We will do our best to help locate your shipment.

If you have entered the wrong shipping adress, please get in touch with our customer services team immediately at customerservices@londonorganic.com or call us on 02081506356 and we will see what we can do.