Frequently Asked Questions

Returns and Refunds

I'd like to return my order

I have received the wrong product, what do I do?

My order has arrived broken or damaged

Returns Policy 

Shipping and Delivery

Covid-19 Shipping Updates

Do you deliver to my country?

I've entered the wrong shipping address 

My order hasn't arrived

Skincare Help, Advice and Guidance

I need advice

Discounts 

How do I apply my discount?

London Organic Beauty Products 

Do you use palm oil?

Are your products certified organic?

Are your products vegan and cruelty-free?

Do you use toxic chemicals?

Allergies

Product Samples

Can I get a sample of your products?

How do I know which products will work for me?