Frequently Asked Questions
Returns and Refunds
I'd like to return my order
I have received the wrong product, what do I do?
My order has arrived broken or damaged
Shipping and Delivery
Covid-19 Shipping Updates
Do you deliver to my country?
I've entered the wrong shipping address
My order hasn't arrived
Skincare Help, Advice and Guidance
I need advice
How do I apply my discount?
London Organic Beauty Products
Do you use palm oil?
Are your products certified organic?
Are your products vegan and cruelty-free?
Do you use toxic chemicals?
Can I get a sample of your products?
How do I know which products will work for me?